Time to Fly the Nest

IMG_1358

You have been there for them every step of the way from first words to first steps to first days at new schools, and now it is time for that first goodbye. After a year of enduring the hormonal teenage moods induced by stressful exam periods and maybe even touring the country as you scouted all the open days known to man, the moment you may have been dreading/anticipating in equal measure is finally here as your young one flies from the nest for the first time in search of a new adventure. This is because while it is the middle of the year, August/September are actually months associated with new beginnings as many young adults across the nation embark on the exciting, enlightening journey of higher education.  They are going to make new friends, experience new things and learn new lessons (both in and out of the classroom!) and most of the time this will be away from the sanctuary that is the home they grew up in as every new beginning requires a new setting. However, before you can even say that tearful goodbye, you actually have to move them out which considering they have had 16/17/18 years to accumulate all kinds of interesting possessions as well as wardrobes which contain enough clothes to cloth a small nation, is a lot easier said than done. Therefore, it is undeniable that numerous car/train/bus journeys from A to Z transporting their entire haul will become a hard, stressful reality. Consequently, it is no surprise that moving out your offspring is a somewhat arduous, timely task which may require the assistance of a few extra pairs of hands.

Therefore, we have a suggestion which will hopefully ease some of the stress and the pain as you settle your loved one into their new home. While you are making those various treks from ASDA to their new student pad, what about renting out a serviced apartment for the family so that you could have all the space you could need during the transition? With apartments in Aberdeen, Birmingham, Glasgow and Edinburgh, we are located in some of the biggest and most-establishment student hubs in the nation. Moreover, we do not just mean we are located in the inconvenient outskirts, we mean we are literally in prime city central hotspots such as Hanover Street (Edinburgh), Merchant Quarter (Glasgow), Mannofield (Aberdeen) and even on the doorstep of the Mailbox in Birmingham. Therefore, staying with us means you could not be closer to university accommodation to help ease all the packing/unpacking woes and it also means you can take a few moments for some exploring during those tearful goodbyes. With apartments capable of holding up to six persons and the inclusion of fully-equipped lounges and kitchens as well as separate bedrooms, you can bring grandma, grandad, aunties, cousins, younger siblings – whoever wants to be a part of this exciting time. There is plenty of space for the whole family and it just means you have that extra space and comfort to say your goodbyes properly and not feel time-bound and rushed to drop your offspring off at the kerb with their 20 plus bulging suitcases.

Of course, goodbye is not really goodbye as there may be plenty of times across the four years where you want to stop by and visit (ok, spy on) your hard-working offspring to see if the ratio of partying to studying is in check. Likewise, while you can begin the higher education adventure with us during Freshers, you can also see witness its heavenly completion with us because serviced apartments are great for graduation time when the whole family pack descends and requires a place to stay (just you wait to see how many people clamour for one of those exclusive golden graduation tickets). University and college are full of so many special times from that exciting induction week to prize-givings and to all kinds of events in between. Therefore, make sure not to miss a minute of it by booking a stay at The Spires whenever the time comes to say ‘hello’ again.

For more information on our apartments, visit http://www.thespires.co.uk or email us at info@thespires.co.uk

Advertisements

Time for a Catch-Up

2

Going through my recent blog entries, I have noticed a distinctive lack of my own personal student work placement blogs. When I first began at The Spires the plan was initially to do a blog each week (hopefully!) chartering my rise from an inexperienced yet energised university student to a full-fledged sale administrator extraordinaire, however clearly somewhere along the way that plan went awry! The last time I had a post dedicated to my own personal development was at the three month mark so somehow the fact that I am now blogging about myself with slightly less than a month to go, is rather fitting.

Considering my blogging absence you may be wondering what havoc I must have been causing, and it has certainly been a busy few months here at The Spires! Particular news of note for The Spires itself is the continued rolling out of The Apartment Collection – By The Spires, the serviced apartment finding service element of the firm which enables us to source accommodation out with The Spires’ home locations so we can meet guest’s wider needs. As of late, I am attempting to start a “Featured Destination” of the week to get the ball rolling and to provide some travel inspiration for our social media followers so they can see all the locations we can take them. I am also doing this in conjunction with my recently discovered addiction in Infographics as even though they may be a bit old school now, I still find them to be a very attractive means of communicating information which gets the point across while being eye-catching: https://magic.piktochart.com/output/6737572-the-apartment-collection-milton-keynes. 

Similarly, other very exciting news is that the opening for the Edinburgh location keeps growing closer and closer, and as a result, we can now happily show some sneak-peeks of our newest apartments which can be found at the dedicated Facebook page here: https://www.facebook.com/TheSpiresEdinburgh. Having been working at The Spires as the plans have increasingly unfolded for Edinburgh, it has definitely been intriguing to witness all the hard work that goes into opening a new location. Of course, I never imagined that it would be an easy venture but looking at how the smallest details need to be thought of, from cushions to toiletries, you realise how every decision is ultimately important as everything goes to create an image of the brand in the customer’s mind.

In terms of the personal chaos I have been causing, as well as my usual social media management and email marketing campaigns, a particular task of note is my introduction into the world of segmentation. Recently me and my fellow Sales Administrator, have been tasked with the rather daunting task of going through our databases to segment all entries into groups which share particular common characteristics as this should be indicative of their unique requirements. When first bestowed with this task, my unsuspecting colleague and I were aware that this would be a somewhat timely task although we were quietly confident that we would manage it in three-weeks tops. However, 1.5 months later and still sifting through it, we recognise that we possibly underestimated the magnitude of the challenge that awaited us… Fortunately, it is a challenge that I am enjoying because there is something oddly addictive about it, and from an academic perspective, it is really beneficial to put something in to practise that I have learnt so much about from both high school and university. Sometimes it can feel like all the endless models and theories you encounter at university have no workplace value as no one actually implements them in practise, and that is why it is so satisfying to see them being used in action because it reinforces the value of what you are studying and that those theories do exist for a reason (other than to play mind-torture on students!).

Other things I have been getting up to have included an insight into the world of taking reservations (and therefore the use of a PMS); the scanning of business cards and the creation of promotional materials such as posters for the apartment blocks. These may not sound like the most glamorous of tasks, however I am always really eager to try new things; it is always beneficial to have new tasks to add to that repertoire! The scanning of business cards was a particularly interesting endeavour because it was quite enjoyable to learn all about the possible career options on the tourism stage as well as to gain an insight into some of the international firms that exist. Even though the smallest and most innocuous tasks like scanning business cards can seem quite inconsequential, when you consider them in relation to the sales process and how that prospect’s details could enable them to be converted into a potential lucrative business source, you do realise how it is all the small things that build up the bigger picture. Similarly, even from a learning perspective, so much can be gained. For instance, as a young university student anxiously holding on to the sides of that career ladder, teetering precariously on the first rung, it is really insightful to see all the different formatting of business cards and how an effective business card means that not only is it memorable and conveys all that it needs to, but it is also capable of being easily scanned so that the details can be stored. The same goes for the development of the promotional materials I created, because even though it does not necessarily require a high level of skill, a poster is something that will be viewed by the public and every single touch-point from a poster to a direct customer interaction communicates something about the brand and you want it to be consistent with the values upheld by the firm.

Therefore, with five months up and one month to go, you might be able to see how contemplative and reflective I have become. The university report I have to write may also have something to do with why my mind has reached the point of micro-analyzing the importance of tasks like scanning business cards. It is akin to the days back in high school when you had to explain everything down to the symbolic importance of why the author made the curtains blue; there has to be a reason behind everything. In a sense however, that is what my placement has taught me, that there is a reason for every task you complete-particularly in the hospitality industry where even the smallest of actions influences the customer journey and therefore the over-riding success of the firm.

Ultimately, unless I manage to do something utterly catastrophic in my remaining 4 weeks (I still have time to delete all the contacts in the CRM by accident or potentially sell a room for £1…), I can already say with confidence that I am exceptionally happy I signed the second semester of my third year away to The Spires. With a month of full-time work left to go, there are still so many things I want to try such as video tours of the apartments, blogging from our Birmingham & Glasgow locations and even attempting more team-related blogs. Therefore, watch this space for all the fun that is still to come!

Till next time,

Alex (Intern Sales Administrator)

Leaving Behind a Legacy

website design

As fast as time is flying, my Spires expiration date has not been reached yet and so yes the title is a bit dramatically deceptive. Recently, I have been engaging more in the website content side of the business and that is why I am talking about leaving a legacy; all the content I am putting out there, be it on the website or in the form of my blogs, should outlive my Spires shelf-life so everyone will know I was here. This is all dependent on management being pleased with what I am doing so if I leave and everything changes, I can take that as a subtle hint…

In terms of the website, apart from uploading all my blogs, I am also helping to write and design for the special offers page and the brand new Edinburgh section. This includes choosing what photographs to display and writing about all the attractions and restaurants that should be headlining an Edinburgh “Must Do” travel list. I am really enjoying having the chance to engage in such activities as it is positive to have somewhat tangible evidence of the work I am doing and to know I am doing work that is of benefit to The Spires and will hopefully last for a considerable amount of time. It is also useful to have evidence to show my university that I have indeed been working and not been getting up to too much trouble!

One thing I did not expect was the use of coding that sometimes comes in handy with embedding social media content. Although it is by no means complex coding, it is still quite satisfying to see if I can manage to input a new widget onto the website or on the WordPress blog. Looks like my Higher Computing has proven to be a bit handy!

Having reached my two month mark, I am really happy The Spires chose me to be an intern. Although it is a challenging time for the North-East, there are so many important developments happening here that it is really exciting to be even playing a minor part in facilitating that. It is always beneficial experience to be working in such a dynamic environment and with such a lovely, enthusiastic team as well. Even though I am a Sales Administrator intern, I swear I am not trying a selling plug here!

Till next time,

Alex